Free 2-Day Delivery on orders of $50 or more!
FAQs
Find quick answers to your questions below. If you still need assistance, please contact support at Alpec.
Order Status
Click the "My Account" link at the top of our site, then go to Orders to view the orders you have placed. Then click the "Change quantities / cancel orders" link to cancel or change your order. Please note that once an order has been processed or shipped, it cannot be canceled or changed. Contact Support for assistance.
Click the "My Account" link at the top of our site to check or track your order. Verfiy that all of the items in your order have shipped already. If you order displays Package Tracking Numbers, please check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", then contact Support for assistance.
Click the "My Account" link at the top of our site to track your order status. Confirm that all of the items in your order have been shipped and received. If your order displays Package Tracking Numbers, please check with the shipper to confirm that all your packages were delivered. Then contact Support for assistance.
My Account
You can create an account during Checkout. Your information is NEVER sold to any other company and is kept completely private. Please view our "Privacy Policy" for more information.
Click the "My Account" link at the top of our site to check or track your order. Verfiy that all of the items in your order have shipped already. If you order displays Package Tracking Numbers, please check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", then contact Support for assistance.
Click the "My Account" link at the top of our site to track your order status. Confirm that all of the items in your order have been shipped and received. If your order displays Package Tracking Numbers, please check with the shipper to confirm that all your packages were delivered. Then contact Support for assistance.
Shipping Info
You will receive an email from us with tracking information as soon as your items have shipped. To ensure our email is not routed to your spam folder, please adjust your email settings appropriately. Simply add "alpec.com" as a safe sender in your email settings. Alternatively, you may login to your account to track the status of your order.
Orders normally ship within 1-2 business days after payment has processed.
Shipping Destinations - We ship to all 50 states within the USA and to all provinces in Canada.
Shipping via UPS, FedEx, and USPS - Orders placed by 1 PM Pacific Time (weekends and holidays excluded) will ship within 24 hours, otherwise orders may ship within 2 working days. Please note all orders are subject to credit card approval and product availability before shipping. A valid and complete physical address must be provided when placing your order. Signature confirmation is not available for shipped items. FedEx, USPS and UPS will leave package at specified address if you are not available. We are therefore not responsible for theft of your order once it's delivered to your specified address.
Shipping via APO/FPO/PO Box - Sorry, we do not ship to any APO, FPO, or PO Box addresses
Shipping charges apply to all orders and are based on the weight and destination of the package. Shipping charges are automatically calculated during the checkout process based on your address and speed of delivery.
No, import duties, value added tax and customs clearance fees are not included in the shipping charges. These charges will be determined by Canadian customs when your items arrive for processing. These charges are paid by UPS on your behalf to facilitate customs clearance in Canada. You will have to pay these charges directly to UPS either in advance or at time of delivery. UPS will not release items to you until all import charges are paid in full. Failure to make payments to UPS in a timely manner will result in UPS returning the items back to Alpec. For unpaid and returned items, Alpec will charge you duties, value added tax, customs clearance fees, inbound and outbound shipping charges as well as order processing and cancellation charges. Please note, once items are cleared by Canadian customs and payment is made, there is no option available to obtain a refund from Canadian customs.
Alpec is not responsible for any loss or damage to your items during transit by USPS, FedEx or UPS. Please contact and file your claim promptly with USPS, FedEx or UPS.
Warranty & Guarantees
Alpec warrants its products to be free of defects in workmanship upon receipt by purchaser. This warranty (excluding batteries) is solely limited to the repair or replacement of original parts which in the opinion of Alpec are defective in workmanship or material. Alpec’s liability shall be limited solely to the cost of the affected part(s). All other costs shall be the responsibility of the owner. This warranty does not cover:
(1) defects, damage or deterioration due to normal use, wear and tear,
(2) damage due to misuse, alteration, negligence, accident, or
(3) damage or defect due to repair by other than Alpec or it’s authorized service center.
This warranty is in lieu of all other or limited warranties of Alpec including any or implied warranty of merchantability or of fitness for any particular purpose. Alpec does not assume on its behalf any other obligation or liability. This warranty is NOT transferable. To obtain a repair or replacement under the terms of this warranty, please contact customer service and ask for your “Return Merchandise Authorization” (RMA) number. Please note product(s) returned to Alpec without RMA # will not be accepted.
We value your privacy. Please view our "Privacy Policy" for complete details on how we use the information we collect.
To ensure all e-commerce transactions are secure, our website is scanned daily for security vulnerability and malware. All sensitive communications over the internet is done using SSL (secure socket layer) encryption. Alpec is also PCI DSS Compliant. No credit card information is stored during your purchase.
Exchanges, Returns & Refunds
New & Unopened Items - You may return new, unopened item(s) within 30 calendar days of receipt of order for a full refund less shipping and handling charges. Item(s) returned must be in their original product packaging. You are responsible for the shipping costs when you return the product to us. Please review our RMA procedure below.
New & Opened Items - You may return new, opened item(s) within 30 calendar days of receipt of order for a full refund less shipping and handling charges and a 15% restocking fee. Item(s) returned must be in their original product packaging. You are responsible for the shipping costs when you return the product to us. Please review our RMA procedure below.
Incorrect Items - You may return the incorrect item(s) within 5 calendar days of receipt of order for a full refund or exchange for correct item(s). We will send you a prepaid shipping label to return your item(s) to us. If you prefer an exchange for the item(s) ordered then we will also pay the outbound shipping cost. Item(s) returned must be in their original product packaging. Please review our RMA procedure below.
Defective Items Less Than 30 Days - You may return defective item(s) within 30 days of receipt of order for an exchange of same new item(s). We will send you a prepaid shipping label to return your item(s) to us. Item(s) returned must be in their original product packaging. If you prefer an exchange then we will also pay the outbound shipping costs. If you prefer a refund then we will refund the full amount of your order including shipping and handling charges. Please review our RMA procedure below.
Defective Items More Than 30 Days and Within Warranty Period - You may return defective item(s) that is more than 30 days old after receipt of order and within the warranty period for EXCHANGE ONLY. You will pay the return shipping costs. We will ship at our cost new item(s) of the same type. There will be no refunds. For discontinued item(s) we will ship equivalent new item(s) at our cost. Please review our RMA procedure below.
Loss or damage of your order during shipment - All orders placed are FOB Reno, NV. Alpec is not responsible for loss or damage to order due to shipping carrier's negligence during transit. Please contact and file your claim directly with shipping carrier promptly.
Refund & Exchanges - Refund or exchange processing will take approximately 2 to 3 business days after receipt of product. We will notify you via e-mail on your refund or exchange status once we have received and processed your returned item(s).
Exceptions - Item(s) are not returnable under the following conditions - item(s) are in working condition and more than 30 days old from date of receipt of order; item(s) missing FDA label with serial number; item(s) missing UPC bar code; item(s) missing original packaging material; item(s) have been tempered with, abused or damaged; item(s) used in a manner not recommended or designed for; or item(s) are outside the warranty period. For additional information, please refer to our warranty policy.
Return Merchandise Authorization (RMA) Procedure - Item(s) cannot be returned without a valid RMA Number. Please call customer service at 800-854-6686. For shipping and handling charges the above requirements will apply depending on your reason for return.
All returns must include a copy of your receipt or invoice; current contact information (name, mailing address, phone number and email address); and reason for return to enable rapid and accurate processing of your return.
Please Note - Alpec is not responsible if your returned item(s) are lost during shipping. We strongly recommend that you return item(s) to us using a shipping method that will allow you to track and verify that your returned item(s) were received by Alpec.
Pricing and Billing
We charge sales tax on all orders placed by customers with a Nevada billing address, or if the item(s) are shipped to an address located in Nevada. Sorry, no exceptions.
Click the "My Account" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
We accept Visa, MasterCard and American Express only for all USA and Canada orders placed through this site. The billing address of your credit card must originate in the USA and Canada. During the checkout process you may choose any one of our payment options when you place your order. Please note that we will not ship your order until payment is received from your bank.
Click the "My Account" link at the top of our site to print invoices.
Refunds are processed within 48 hours of receipt of your returned item(s) and completion of assessment. Credits on your credit card account may take anywhere from 24 hours to 7 days depending on your financial institution.
Your credit card will be charged only when your order is shipped.
Laser Facts
Alpec is committed to provide you the best quality laser pointers that are in compliance with FDA requirements. All of our products meet FDA's Class II or Class IIIA requirements. Class II laser pointers have a maximum power output of 1 mW. Class IIIA laser pointers have a maximum power output of 5 mW.
The human eye can see green color further than any other color in the spectrum. Therefore red laser pointers have a visible range of up to 1,500 feet in the dark. Green laser pointers have a visible range up to a mile in the dark. Even though both the Red and Green laser pointers have a maximum output of either 1 mW or 5 mW the Green laser pointers can be seen farther than Red laser pointers when using it indoors or outdoors.
Laser pointers are great presentation and instruction tools. Please use any laser pointer responsibly! Laser pointers are tools, not toys. Please do not point the beam into or close to anyone's eyes. Laser pointers are intended for adult use only.
Other Info
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