Find quick answers to your questions below. If you still need assistance, please contact support at Alpec.
Order Status
• How do I change or cancel my order?
• How do I review or track my order?
• An item or accessory is missing from my shipment.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit or update my account?
• I forgot my password
Shipping Info
• How do I track my shipment?
• When will my order ship?
• Do you ship to my country?
• How are my shipping charges calculated?
• Import duties included in shipping charges for Canada?
• What happens if my items are lost or damaged during shipping?
Warranty & Guarantees
• Product Warranty
• Privacy Policy
• Security
Exchanges, Returns & Refunds
• Our exchange, return and refund policy
Pricing and Billing
• Do I have to pay sales tax?
• I have a question regarding my charges
• What are my payment choices?
• I need a copy of my receipt/invoice
• When will my refund appear on my credit card?
• When will my credit card be charged?
Buyer's Guide
• How do I find my product?
• How do I navigate the site?
Laser Facts
• Compliance with FDA requirements
• Differences between Red and Green laser pointers
• Safe Use of Laser Pointers
Other Info
• How do I contact you?