New & Unopened Items – You may return new, unopened item(s) within 30 calendar days of receipt of order for a full refund less shipping and handling charges. Item(s) returned must be in their original product packaging. You are responsible for the shipping costs when you return the product to us. Please review our RMA procedure, below.
Incorrect Items – Oh no! Did we send you the wrong item? Please call customer service at 800-854-6686.
Defective Items Less Than 30 Days – We stand behind the quality of our work. If you experience a problem with your laser pointer within 30 days of receipt, you may return defective item(s) within 30 days for an exchange of same new item(s). Please call customer service at 800-854-6686 to begin the exchange process.
Defective Items More Than 30 Days and Within Warranty Period – If you would like to return a defective laser pointer 30 days or more after receipt that is still within the warranty period, you may return defective item(s) for EXCHANGE ONLY. Return shipping costs are paid by the sender. We will ship at our cost new item(s) of the same type. Please note there are no refunds for orders older than 30 days. Please call customer service at 800-854-6686 to begin the exchange process.
Loss or damage of your order during shipment – Alpec is not responsible for loss or damage to order due to shipping carrier’s negligence during transit. Please contact and file your claim directly with shipping carrier.
Refund & Exchanges – Refund or exchange processing will take approximately 2 to 3 business days after receipt of product. We will notify you via email on your refund or exchange status once we have received and processed your returned item(s).