When will my refund appear on my credit card?

Refunds are processed within 48 hours of receipt of your returned item(s) and completion of assessment. Credits on your credit card account may take anywhere from 24 hours to 7 days to appear. 

Exceptions – Item(s) are not returnable under the following conditions: item(s) are in working condition and more than 30 days old from date of receipt of order; item(s) missing FDA label with serial number; item(s) missing UPC barcode; item(s) missing original packaging material; item(s) have been tampered with, abused or damaged; item(s) used in a manner not recommended or designed for; or item(s) are outside the warranty period. For additional information, please refer to our warranty policy, above.

What to Include with Your Return

Return Merchandise Authorization (RMA) – Item(s) cannot be returned without a valid RMA Number. Please call customer service at 800-854-6686 to receive your RMA. 

All returns must include a copy of your receipt or invoice; current contact information (name, mailing address, phone number and email address); and reason for return to enable rapid and accurate processing of your return.

Please note: Alpec is not responsible if your returned item(s) are lost during shipping. We strongly recommend that you return item(s) to us using a shipping method that will allow you to track and verify that your returned item(s) were received by Alpec.